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Support hours: Monday to Friday from 9:00 to 18:00
General Questions
What makes your gifts “premium” quality?
What makes your gifts “premium” quality?
Every gift in our collection is carefully curated for its exceptional craftsmanship, exclusive materials, and timeless design. We partner with renowned luxury brands and skilled artisans to bring you pieces that are truly distinctive. Beyond the product itself, each gift is presented with thoughtful details and the highest level of care – ensuring that the sense of excitement comes not only from the item, but also from the experience of giving and receiving it.
Where are your products sourced?
Where are your products sourced?
We work exclusively with trusted ateliers, heritage brands, and specialized artisans from across the globe – always directly with the producers themselves. This direct relationship means we can personally guarantee authenticity, ensuring that every item is genuine and never counterfeit.
Can I work with a personal shop assistant?
Can I work with a personal shop assistant?
Yes. Our personal shopping service offers tailored recommendations, curated gift selections, and access to exclusive and limited-edition pieces. To arrange a consultation, simply contact us at info@iconic-shop.co or by phone – our team will be delighted to assist you.
Do you offer corporate gifting?
Do you offer corporate gifting?
Yes. We provide bespoke corporate gifting solutions designed to impress clients and employees with meaningful, prestige-driven gifts. Each request is handled individually, allowing us to curate the perfect selection and presentation tailored to your brand, occasion, and recipients. To discuss your needs, please contact us at info@iconic-shop.co.
Packaging & Gifts
How will my order be packaged?
How will my order be packaged?
Orders are shipped in protective Iconic packaging. If the brand provides boxes, dust bags, or cases, these are included. Gift wrapping options are also available at checkout.
Do you offer gift wrapping?
Do you offer gift wrapping?
Yes, you can add Iconic gift wrapping to your order during checkout.
Can I have my gift personalized?
Can I have my gift personalized?
Certainly. Many of our pieces can be engraved, monogrammed, or otherwise customized. Our personal shopping team will guide you through the options to make your gift truly one-of-a-kind. Please contact our support via info@iconic-shop.co and we will agree about the options.
Can I add a personal message?
Can I add a personal message?
Absolutely. You may include a message at checkout, and our team will handwrite it on fine stationery for an extra touch of elegance.
Ordering & Cancellation
Do I need an account to place an order?
Do I need an account to place an order?
No – you don’t need an account to shop at Iconic. You can check out using just your email address and delivery details.
Can I cancel my order after it’s been placed?
Can I cancel my order after it’s been placed?
If your order hasn’t been dispatched yet, you may cancel it by sending an email to our Customer Support – orders@iconic-shop.co providing the order number.
If it’s already processed, you won’t be able to cancel your order, but you can still return it once it arrives. Please check Refund & Return Policies here.
What happens if I order a product that is not currently in stock?
What happens if I order a product that is not currently in stock?
For items that are temporarily unavailable, the approximate delivery date will be displayed near the product description. Once the product is available, it will be dispatched and delivered in line with our existing delivery terms and prices. For more details, please see our Delivery Information page.
How do I track my order?
How do I track my order?
You’ll get a tracking link by email. For more details, please see our Delivery Information page.
Payments
Which payment methods do you accept?
Which payment methods do you accept?
For the complete list of options, see our Payment Information page here.
When do I pay for a pre-order?
When do I pay for a pre-order?
Pre-orders require full pre-payment at checkout.
Delivery
When will I receive my item and how can I track delivery?
When will I receive my item and how can I track delivery?
Delivery times vary by location and shipping option. You’ll receive a tracking link once your order is dispatched. For details, see our Delivery Information page here.
Do you offer worldwide shipping?
Do you offer worldwide shipping?
Yes. We provide secure international delivery through trusted couriers who specialize in transporting valuable items with the utmost care. For full details on destinations, delivery times, and available services, please visit our Delivery Information page.
Can I schedule delivery for a specific date?
Can I schedule delivery for a specific date?
Yes. Scheduled delivery is available. If you’d like your order to arrive on a specific date, please contact our support team at orders@iconic-shop.co and we’ll be happy to arrange it for you.
How do I track my order?
How do I track my order?
You’ll get a tracking link by email. For more details, please see our Delivery Information page.
Returns & Refunds
What is your return policy?
What is your return policy?
We accept returns of unused, undamaged items within 14 days of delivery. Our team will guide you through every step to ensure a smooth and secure return process.
Full details can be found in our Refund and Return Policy.
Are pre-order items refundable?
Are pre-order items refundable?
Yes, as long as they meet the conditions of our Refunds and Returns Policy.
How do refunds work?
How do refunds work?
Refunds are issued once returned items have been inspected. Processing times may vary depending on your payment method. Full details can be found in our Refund and Return Policy section.
Customer Support & Security
How do I contact Customer Service?
How do I contact Customer Service?
Our Customer Service team is available to assist with orders, returns, sizing, and product questions. Reach out via our email info@iconic-shop.co.
How do I receive Iconic email updates?
How do I receive Iconic email updates?
Subscribe at the bottom of our homepage to get news about arrivals, trends, and exclusive offers.
Will my personal details stay safe?
Will my personal details stay safe?
Yes. Your personal data is secure and confidential. We only share it with your consent or when legally required. Read more in our Privacy Policy.
